Refund Policy

We DO NOT Offer Refunds, Exchanges or Returns for items that are correct and in good condition. No Exceptions. 

All Sales Are FINAL Sale. 

Please make sure you order the correct items. 

Once you check out and pay you agree to our no refund policy.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at CustomerSupport@QueensLaneCollection.com. Please provide your name, order number, photos or video for proof and reference. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at CustomerSupport@QueensLaneCollection.com.